Privacy Policy

Welcome to Heus.pro ("Website"). This Privacy Policy explains how Heus Limited ("Company", "we", "us", or "our") collects, uses, discloses, and protects your personal information. By using this Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use this Website.

1. About Heus Limited

Heus Limited is a company based in Hong Kong. We are committed to protecting your privacy and ensuring your data is handled securely and transparently. If you have any questions, contact us at soporte@heus.pro.

2. Information We Collect

We collect different types of personal information to improve our services. These include:

A. Information You Provide

• Name, email address, and password for account registration.
• Billing and payment details for transactions.
• Communications, feedback, or inquiries submitted to us.

B. Automatically Collected Information

• IP address, device type, browser details, and usage data.
• Cookies and tracking technologies to enhance user experience.

C. User Engagement Data

• Feedback, surveys, and interactions with our support team.

3. Legal Basis for Processing Data

We process personal data based on the following legal grounds:

• Consent: when you provide explicit consent for data processing.
• Contractual necessity: when processing is required to fulfil contractual obligations.
• Legitimate interest: when processing is necessary for improving our services.
• Legal compliance: when required to comply with legal obligations.

4. How We Use Your Information

Your information is used to:

• Provide access to services and content.
• Improve and personalise the user experience.
• Tailor content and information, including promotional activities.
• Analyse data such as visitor count, web traffic, and demographic trends.
• Innovate by creating and experimenting with new features and offerings.
• Identify and resolve technical issues in our systems.
• Communicate updates, promotions, and support.
• Fulfil legal obligations and prevent fraud.

5. Data Security & Retention

We take necessary precautions to secure your data from unauthorised access, misuse, or disclosure. Personal information is retained only as long as necessary for service delivery, legal compliance, and dispute resolution.

6. International Data Transfers

If your personal data is transferred outside of Hong Kong, we ensure adequate safeguards are in place to protect your information. This may include contractual clauses or reliance on jurisdictions with strong data protection laws.

7. Your Rights & Choices

Depending on applicable data protection laws, you may have rights to:

• Access, update, or delete your personal data.
• Opt-out of marketing communications.
• Restrict or object to certain processing activities.
• Request data portability.

To exercise these rights, contact soporte@heus.pro.

8. Third-Party Services & Endorsements

Our Website may reference or include links to third-party services, brokers, or platforms. You acknowledge that:

• Heus Limited does not control or guarantee third-party services.
• You are responsible for conducting independent research before using them.
• Heus Limited is not liable for any disputes, losses, or damages related to third-party services.
• Heus Limited may receive compensation for endorsements, but this does not influence our recommendations.

9. Other Websites & Services

We are not responsible for the practices of external websites or services linked to or from our platform. Please be aware that:

• Our Privacy Policy does not apply to third-party websites.
• Your interactions with external sites are governed by their own policies.
• We do not control third-party access to your content. If you authorise them, you do so at your own risk.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. If we learn that we have collected personal data from a minor, we will take steps to delete the information.

11. Cookies & Tracking Technologies

We use cookies to enhance user experience, analyse trends, and administer our Website. The types of cookies we use include:

• Essential Cookies: necessary for the website to function.
• Performance Cookies: help us analyse site usage.
• Advertising Cookies: used to deliver relevant ads.

You can manage cookie preferences through your browser settings or opt out via our cookie management tool.

12. Governing Law & Dispute Resolution

This Privacy Policy and any disputes related to it shall be governed by and interpreted in accordance with the laws of Hong Kong. Any disputes shall be resolved through binding arbitration in Hong Kong, in accordance with applicable arbitration rules.

• Each party shall bear their own arbitration costs.
• If the user initiates a dispute and loses, they may be required to cover reasonable legal and arbitration fees.
• The arbitration body shall be designated in accordance with Hong Kong legal standards.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. Any significant changes will be notified via email or Website notice. Continued use of our services after updates constitutes acceptance of the revised policy.

14. Contact Information

For questions or concerns regarding this Privacy Policy, contact us at soporte@heus.pro.

By using our website and material, you acknowledge that you have read, understood, and agreed to this Privacy Policy.